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A bad banking day....again!

Well, you think it would be simple, right?, changing the phone number to which my bank account was linked.  It wasn't/isn't.  It was also complicated by the fact that the ATM told me that my account needed further verification.  Which means more verification than a passport because I'd opened the account with my passport.  They couldn't do that in Jiangkou, I had to go to Tongren, forty-five minutes away.  I produced every document I had, and they photographed everything at least twice and me too.  Two and a half hours later, and a big angry queue behind me, I was told it was done.  I believed them.  I was wrong to believe them.  Despite all the photographs and all the documents, I discovered, too late, that my account is still not verified and my name is incorrect.  Nobody knows what to do. However, long story short, the I went to Tongren, I also went to another Bank and opened an account there just in case.  That took an hour an...